FAQ

We accept major credit and debit cards such as Visa, MasterCard and American Express or payments through ApplePay, GooglePay and ShopPay. In certain circumstances (and for all wholesale orders) we can accept bank or Revolut transfer/merchant link by arrangement.

Yes, you can buy virtual gift cards in denominations of €25 here

All products are shipped by us from Oui Chef HQ in Dublin, Ireland.

Where our ExpressPost service is available we offer free shipping on orders over €69. For countries where only International Airmail is available we offer free shipping on orders over €99. Otherwise shipping is calculated at checkout.

We do try to keep shipping cost to a minimum by using slim and lightweight, letterbox friendly packaging which is classed as a large envelope rather than a packet/parcel.

Orders to many countries are shipped by our ExpressPost service which is an international eCommerce mail service.

If your country does not have this service we will ship your order by regular registered, International Airmail.

We also ship using DHL on request. This is generally a 48hr worldwide service. Please contact us for details.

We always endeavour to ship your order on the same business day (for orders received before 14:00 GMT and subject to agreement on engraving) or next business day. Large orders or complicated orders may take slightly longer. In rare instances an item may be out of stock and in transit to us. In such cases we will offer you an alternative product, a refund, or give you an estimated wait time until your product is back in stock (usually only a few days).

Please allow extra time for dispatch during peak times eg November/December.

Estimated shipping times (working days) are indicated in the countries section below. Please note that these are strictly indicative times provided by the mail service in your country. While they are generally reliable estimates we cannot take responsibility for delays arising from mail carriers unless a package is officially declared as lost.

Please order early and allow extra time for delivery during peak times eg November/December. We cannot take any responsibility owing to delays in mail services.

We ship to the following countries:

via EXPRESSPOST:

Oceania

• Australia (7-9 days)
• New Zealand (7-8 days)

North America

• Canada (5-8 days)
• USA (4-6 days)

Asia

• Singapore (5-8 days)

UK (3-6 days)

• England
• Scotland
• Wales
• Northern Ireland

Europe

• Austria (2-4 days)
• Belgium (2-4 days)
• Croatia (4-6 days)
• Denmark (2-4 days)
• Estonia (3-5 days)
• Finland (2-4 days)
• France (2-4 days)
• Germany (2-4 days)
• Hungary (3-5 days)
• Iceland (3-5 days)
• Ireland (1-2 days)
• Latvia (3-6 days)
• Lithuania (3-6 days)
• Luxembourg (2-4 days)
• Malta (3-6 days)
• Poland (3-5 days)
• Portugal (2-4 days)
• Slovakia (3-6 days)
• Spain (2-4 days)
• Sweden (2-4 days)
• Switzerland (2-4 days)
• The Netherlands (2-4 days)

via INTERNATIONAL AIRMAIL:

Europe (5-12 days)

• Albania
• Andorra
• Bosnia & Herzegovina
• Bulgaria
• Cyprus
• Czechia
• Faroe Islands
• Gibraltar
• Greece
• Greenland
• Guadeloupe
• Guernsey
• Isle of Man
• Jersey
• Kosovo
• Liechtenstein
• Moldova
• Monaco
• Montenegro
• North Macedonia
• Norway
• Réunion
• Romania
• San Marino
• Serbia
• Slovenia
• Vatican City

Middle East/Asia (7-21 days)

• Hong Kong SAR
• Israel
• Japan
• Macao SAR
• Malaysia
• Morocco
• Saudi Arabia
• South Africa
• South Korea
• Taiwan
• Thailand
• Turkey
• Vietnam

DHL available worldwide on request

Yes, the vast majority of orders can be tracked via 17track.net or the website of your national mail service using the tracking number emailed to you on order fulfilment, once the package is scanned in your country. If your package has not yet arrived, rest assured, it is well on its way to you - only in the very rarest of cases does a package not arrive safely and we will work with you to rectify such a situation should it arise.

To some countries in the EU we offer non-tracked mail on small orders to reduce your cost - if you choose this service please allow up to 4 weeks for your package to arrive. It will usually arrive quickly but we will not be able to deal with any queries in relation to non-tracked packages before this time.

Please double check your shipping details are correct before completing your order. We advise caution if using a shipping address where you do not regularly receive mail (eg the restaurant where you work) without first making appropriate arrangements, or where you do not have control over incoming mail deliveries (eg if you work at a large hotel). Please check your tracking and then check with office/reception/mail room personnel and your co-workers before contacting us about a package which you feel is delayed.

If you have made a mistake with your shipping address as happens occasionally, just reach out to us via email or WhatsApp immediately (ie before it ships!) and we will change the details in our system.

We cannot take responsibility for orders that ship with incorrect shipping addresses entered by you at checkout. In such cases, you must wait for the package to be returned to us and cover the cost of resending.

The bottom line is we want you to be 100% satisfied with your Oui Chef purchase. Items in new condition that have not been personalised can be returned or exchanged within 30 days of delivery. Please note that original shipping charges are non-refundable. If we made a mistake or the item arrived defective, please contact us directly and we’ll make things right immediately.

If you are not satisfied with a product, get in touch right away - we will talk through the issue with you and make it right. That is our personal guarantee to you.

We primarily sell directly to our customers through our website, but we also sell through a small number of retailers who we screen on a case by case basis. We want to make sure that Oui Chef is a good fit for the companies we work with and that our products are represented well. If you would like more information, please contact us directly and we can discuss possible options further. Team & Large Orders

We also do bulk orders for restaurants and hotels, as promotional gifts and in collaboration with other brands. Please get in touch directly by your preferred method and we can discuss your needs in detail.

Sales and discounts can be applied on selected items only and will be promoted clearly and marked on official Oui Chef channels. Discounts cannot be used in conjunction with other discounts, discount codes or offers.

Unless otherwise stated the discount will be applied at checkout automatically. Only one promotional discount code can be applied at a time. Our discounts are not valid for the purchase of gift cards or vouchers. All Products are subject to availability. Discount applies to goods only, not services or shipping.

Our tools are the toughest on the market but like anything they need to be taken care of to maintain their condition. Please note that if not cared for properly the coatings may succumb to wear and tear over time. This is not covered by our warranty. Our full care guides can be found here [Tweezers] [Scissors]

Our full privacy policy can be found here

Our full Terms & Conditions can be found here

Our full Refund Policy can be found here